Free standard shipping on orders over $150 within the continent US. Limits and restrictions may apply. Does not apply to international orders.
We use either USPS First Class Mail or Asendia to ship orders internationally. Please note that all shipments outside the US may be subject to duties and taxes, which are levied once a shipment reaches your country. These can be from 20% to 60% of the cost of the item.
As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance will be covered buy the buyer.
If you require, tracking number, and insurance against theft and accidental damage can be added for an addition cost. Otherwise, we are not responsible for lost or damaged packages.
Items may be returned for a full refund of the item only if shipped within 2 weeks of Delivery Confirmation as long as the item is unworn and undamaged. We do not issue refunds on shipping or cover the cost of shipping for returns. Please contact firstname.lastname@example.org if you wish to return or exchange a purchase. Items must be returned in perfect, sellable condition. Otherwise a refund will not be processed or a restocking fee will be applied depending on the damage.
We do not accept returns on custom orders.
We do not accept returns on swimwear bought on sale. All swimwear must be returned unused with hygienic liners still in place.
A $5 restocking fee may apply to returned tights.
We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register at shadowplaynyc.com. If you are under 13, please do not attempt to register or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 may provide any personal information to us. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information.
We gather various types of Personal Information from our users, as explained more fully below. We may use this Personal Information to, among other things, personalize and improve our services, allow our users to set up a user account and profile, contact users, fulfill your requests for certain products and services, analyze how users utilize the Website. We collect the following types of information:
We receive and store any information you knowingly provide to us. For example, we collect Personal Information such as your name, username, phone number, billing information, email address, shipping address.You can choose not to provide us with any or all of the information we specify or request, but then you may not be able to register with us or to take advantage of some or all of our features.
We may anonymize your Personal Information so that you cannot be individually identified and provide that anonymized information to our partners. For example, we allow advertisers to choose the demographic information of users who will see their advertisements and you agree that we may use any of the information we have collected from you in non-personally identifiable form to allow our advertisers to select the appropriate audience for those advertisements. We might use the fact you have purchased or inquired about a certain brand of apparel, for instance, to show you advertisements for the company that sells that brand, but we will not tell that company who you are.
We may contact you, by email or other means. For example, we may send you promotional offers and sales and deals, which you can opt of out at any moment.