Free standard shipping on orders over $150 within the continent US. Limits and restrictions may apply. Does not apply to international orders.
All orders are shipped and delivered by USPS, Priority Flat Rate service with free domestic delivery confirmation.
If you require, insurance against theft and accidental damage can be added for an addition cost. Otherwise, we are not responsible for lost or damaged packages.
We use USPS First Class Mail to ship orders internationally. Please note that all shipments outside the US may be subject to duties and taxes, which are levied once a shipment reaches your country. These can be from 20% to 60% of the cost of the item.
As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance will be covered buy the buyer.
If you require, tracking number, and insurance against theft and accidental damage can be added for an addition cost. Otherwise, we are not responsible for lost or damaged packages.
Items may be returned for a full refund of the item only if shipped within 5 days of Delivery Confirmation as long as the item is unworn and undamaged. We do not issue refunds on shipping or cover the cost of shipping for returns. We must be notified before any item is returned.
We do not accept returns on custom orders.
A $5 restocking fee may apply to returned tights.
We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register at shadowplaynyc.com. If you are under 13, please do not attempt to register or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 may provide any personal information to us. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information.
II. WHAT INFORMATION DO WE COLLECT?
We gather various types of Personal Information from our users, as explained more fully below. We may use this Personal Information to, among other things, personalize and improve our services, allow our users to set up a user account and profile, contact users, fulfill your requests for certain products and services, analyze how users utilize the Website. We collect the following types of information:
A. Information You Provide to Us:
We receive and store any information you knowingly provide to us. For example, we collect Personal Information such as your name, username, phone number, billing information, email address, shipping address.You can choose not to provide us with any or all of the information we specify or request, but then you may not be able to register with us or to take advantage of some or all of our features.
We may anonymize your Personal Information so that you cannot be individually identified and provide that anonymized information to our partners. For example, we allow advertisers to choose the demographic information of users who will see their advertisements and you agree that we may use any of the information we have collected from you in non-personally identifiable form to allow our advertisers to select the appropriate audience for those advertisements. We might use the fact you have purchased or inquired about a certain brand of apparel, for instance, to show you advertisements for the company that sells that brand, but we will not tell that company who you are.
B. Information Collected Automatically:
- Whenever you interact with our Website, we automatically receive and record information on our server logs from your browser including your IP address, “cookie” information, and the page you requested. “Cookies” are identifiers we transfer to your computer or device that allow us to recognize your browser or device and tell us how and when pages in our Website are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your computer’s or device’s acceptance of cookies, but doing so may prevent you from taking advantage of our Website’s best features. Our advertising partners may transmit cookies to your computer or device when you click on ads that appear on our site.
- When we collect usage information (such as the numbers and frequency of visitors to the Website and to which pages within the Website), we only use such data in aggregate form, in a manner that assures your anonymity. We may provide this aggregate usage information to our partners; our partners may use such information to understand how often and in what ways people use our Website, so that our partners, too, can endeavor to provide you with an optimal online experience. For example, we may place a cookie on your device that records what products you have viewed on our Website, and then provide that information, in non-personally-identifiable form, to a third party website, to allow such website to show you ads for similar products that are available from us or from third parties.
- We may also deliver a file to you through the Website (known as a "web beacon") from an advertising network we have contracted with. Web beacons allow advertising networks to provide anonymized, aggregated auditing, research and reporting for us and for advertisers. Web beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. These beacons may, for example, log that you have viewed a certain product on our Website, and then show you an ad for similar products when you browse to another website. Because your web browser must request these advertisements and web beacons from the ad network's servers, these companies can view, edit, or set their own cookies, just as if you had requested a web page from their site. Many ad networks participate in the Network Advertising Initiative ("NAI"), a cooperative of online marketing and analytics companies committed to building consumer awareness and establishing responsible business and data management practices and standards, and such NAI members may allow you to opt-out of cookies or beacons they deliver. Again, we do not control the policies of any third parties, including advertising networks.
C. E-mail and Other Communications:
We may contact you, by email or other means. For example, we may send you promotional offers and sales and deals, which you can opt of out at any moment.