Affiliate Program FAQ

What is the the Affiliate Program and how does it work?

Our affiliate program is a service that allows participating websites and blogs to earn commissions on sales referred to Shadowplay new York using specially tracked links. We provide you with custom links or banners to post on your website. When a visitor you've referred to us makes a purchase, we automatically give you a commission on the sale.

How do I sign up?

Get signed up to our Affiliate Program on Shareasale here. Once submitted, we will review your application and get back to you within 5 business days.

Is my website eligible for the Affiliate Program?

We accept almost all types of websites that are relevant to our products and do not contain objectionable or offensive materials. We welcome all applications but reserve the right to refuse membership or revoke a membership at any time and for any reason at our sole discretion.

Are there any fees?

No, this is a completely free affiliate program in which you have nothing to lose and much to gain!

If I have multiple websites, do I need to apply separately for each?

Yes. You should apply each website separately as each website is subject to approval by our staff.

What is your commission rate?

Commissions start at 20%. High volume affiliates may be eligible for higher commission levels up to 25%. Commissions are based in order total minus tax and shipping.

Do I receive any discounts on Shadowplay products since I'm an affiliate?

No. However, we recommend you purchase your orders through your own links so you can earn commission on the sales. 

Can I use images from Shadowplay New York on my websites?

All of the content on our website is protected by copyright. You may use images and content from our website in the promotion of our products on your own website, however all images must be attributed and/or used in conjunction the sale of the product through the affiliate programs. If you have a special circumstance that requires the use of any photos, product images or content in a manner that is not consistent with the policy stated above, please contact us for approval. 

How do I know if my application has been received or if I have been accepted into the affiliate program?

If your application has been submitted correctly, you should receive a confirmation e-mail from Shareasale. If you do not receive this e-mail, please check your spam folder. Otherwise, you may not have finished the process correctly and should therefore resubmit your application. Once approved, you will receive a Welcome e-mail.

How do I create custom links to Shadowplay New York?

When you add a link to your website, it will be tagged with your unique affiliate ID. The easiest way to create links is to visit our affiliate page once you've been approved. Once signed in you can make a custom link by visiting the "Dashboard" tab then click "Generate a Custom Link", follow the steps and your unique affiliate link will be created.

Please contact us and we will be happy to work with you to create custom banners or ads and even possibly create a custom discount code for your readers, followers, etc.

How does the affiliate program know when I should receive credit for an order?

Shareasale tracks a cookie that is automatically applied to the computer of a person who clicks on a banner or text link that has your affiliate ID number embedded within it. Each link that you create is specifically tagged with your Shareasale affiliate ID number, letting us know that you deserve commission on the sales you send our way.

These links can be used from any website, put directly into a browser or emailed out in the case of text links. You can test a link by copying and pasting it into your browser. If you are directed to the our website, the link is working. Do not copy and paste a landing page url from our website and confuse it for an affiliate link, since it will not track properly.

When and how do I get paid?

Shadowplay New York will pay your monthly commission by Paypal around the 2nd of the following month. 

What sales and revenue reports does Sharesale provide?

Each transaction is logged on Shareasale servers and is available for review in detail under the "Dashboard" tab or "Reporting" tab once signed in to your account. Shareasale will provide tracking of your clicks, sales and commission. Please do not contact us for this information, since we cannot access your account.

What is your return days or cookie policy?

If a visitor comes to our websites from your website but does not purchase on that visit, you can still earn commission on sales from that customer if they return and make a purchase within 30 days. This works even if they navigate directly to the website on a return visit as long as they haven't deleted their cookies.

Do I earn commission credits if someone clicks on a product on my site and then buys a different product?

Yes. You will receive full credit for any product that is purchased by a customer who clicks on your affiliate link across www.shadowplaynyc.com.

How do product returns affect my commission?

If a customer returns a product for a refund, or if credit card charges are reversed due to a dispute or credit card fraud, your account will be debited the commission.

 For more information please contact missioncontrol@shadowplaynyc.com. 

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